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Frequently Asked Questions

Got a burning question? We’ve answered some commonly asked questions below. For some, we’ve supplied links to pages on our website where you may find what you are looking for.

Do I have to create an account to buy tyres online with Advantage?

No, you can order without having an account with us. You’ll just need a valid credit or debit card, or Afterpay account.

How do I order two or more of the same tyre?

You can increase or decrease the number of any item you order.

In your cart:

Step 1: Click on the quantity box

Step 2: Type in the new quantity you want

Step 3: Click update cart

How do I place an order?

There are three easy steps:

Step 1: When you find an item you want to buy, click Add to Cart. Once you’ve added all the items you want, click Checkout. Once you have checked you are happy with the contents of your Checkout screen, click Next.

Step 2: In the next screen, enter your details e.g. name, billing address. Fields that you must complete before you can go any further have an asterisk beside them. Click the Submit button.

Step 3: Receive confirmation that your order has been successfully placed.

What are Advantage Conditions of Sale?

Read our Conditions of Sale

What is the Advantage policy on returns and exchanges?

Read our Returns Policy

What is the Advantage privacy policy?

Read our Privacy Policy

Is there a Advantage store near me?

Find a Advantage store by using our store finder page

How do I remove an item from my cart?

If you are not already looking at your cart, click on the Shopping Cart button at the top right of the screen. This will take you into your cart. If there is an item in your cart that you no longer want, click on the cross beside that item, and it will be removed.

Is it safe to use my credit card to purchase tyres online?

We use a third party specialising in payment systems to manage your card payments. Your credit card number is never disclosed to or held by Advantage.

I have finished shopping - how do I complete my order?

If you are not already looking at your cart, click on the Shopping Cart button at the top right of your screen. Once in your cart, check that all the items you want to buy are showing, then click on Checkout to enter your contact details.

Has my order been processed yet?

As soon as your order has been processed, we will email you so you know you can come in-store to get your tyres fitted.

What methods of payment can I use to play for my online order?

We accept Eftpos and all major credit cards, but are unable to accept cheques.

  • EFTPOS/Debit Card
  • Mastercard
  • Visa
  • American Express
  • Diners Club
  • Afterpay

Am I able to have my tyre delivered?

No, sorry we don’t deliver online orders. You need to come into the Advantage store of your choice to get them fitted. If the tyres you have ordered are not available at the store you have selected, then please email us at [email protected]

Why am I getting emails from Advantage?

When you buy something online from us we will send you an email to confirm you have successfully placed an order. We may also email you with updates on the current status of your order. If you subscribe to receive our promotional emails, we will keep you up-to-date with special promotions.

I need help buying tyres online

You can phone us during business hours on 0800 30 50 60 and ask for help with online ordering. We’ll be happy to help you through the process.

How do I change an order I have already placed?

Please email us at [email protected] and let us know what you would like to change. Where possible, we will make the change for you.

I placed a tyre order - why didn't I receive a confirmation email?

If you don’t receive a confirmation email, check your Spam or Junk folder in case the confirmation email has been sent there. If you do find it, move it to your inbox or tell your computer it’s not junk, so that it comes to you properly next time.

If you can’t find a confirmation email from us, please email us at [email protected] and we will check to ensure we received your order.

Is there a quick an easy way to make sure my tyres are correctly inflated and in good condition?

The quickest, easiest way to check your tyres is to call into an Advantage Tyres store for a free Tyre Safety Check. One of our friendly staff members will check your tyre tread depth and condition for any signs of irregular wear. They will check the sidewall for nicks, scrapes, bulges or damage and they will also check the tyres are correctly inflated and adjust if required. Your tyres should be checked at least once a month.

What is Advantage Tyres' recommendation for tread depth?

The minimum legal limit in New Zealand is 1.5mm across the middle 75% of the tyre at any point. Anything below this limit and you are driving on illegal tyres. We recommend that you change your tyres when they reach 3mm tread depth. Tyres below the 3mm recommendation are worn by up to 78% and will greatly affect the overall braking and cornering performance of your vehicle.

Tyres below a tread depth of 3mm are also affected by an increased risk of aquaplaning when driving on wet roads. This is when a wedge of water is formed between the road and the tyre and means the tyre loses contact completely with the road surface so that neither the vehicle’s steering or brakes can be properly applied.

What is the appropriate tyre pressure for my car?

Proper inflation is the single most important part of tyre care. The inflation pressure on the side of the tyre is the maximum operating pressure. It is not necessarily the right inflation for your vehicle. Always use the inflation recommended by the vehicle manufacturer. You can find it in your owner’s manual, posted on the edge of the driver’s door, on a door post or on the inside of the glove box door.

Also, don’t forget to check the spare. Your Advantage Tyres dealer can answer any questions you may have about tyre inflation.

How many kilometres will I get out of my tyres?

Many factors can affect the tread life of your tyres, such as:

  • Tread compounds
  • Construction features
  • Vehicle application
  • Tyre maintenance
  • Geographic conditions
  • Atmospheric conditions
  • Driving habits

That’s why exact mileage is impossible to predict. Take special care when braking, accelerating and cornering, etc., to help increase the life of the tyre. Choosing tyres that are suitable for the application and utilising the latest technology will help too. If you have concerns about the rate of wear on your tyres, consult your local Advantage Tyres dealer.

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